Audit 100% of Customer Interactions. Automatically.
Nexaviq AI scores every customer call and support conversation against your exact SOPs in seconds. No sampling. No reviewer bias. No missed compliance issues.
Traditional QA Is Broken. Nexaviq AI Fixes It.
Manual QA sampling leaves 98% of your customer conversations unmonitored. We replace subjective samples with 100% automated coverage.
Eliminate Blind Spots
Traditional QA audits only 2% of calls. Nexaviq AI automatically evaluates 100% of all customer voice and chat tickets in real time.
Objective Scoring
Scores never vary based on reviewer mood. Every agent is graded consistently against your exact documented business SOP rubrics.
Real-Time Coaching
No waiting weeks for audit sheets. Feedback and tailored coaching notes reach agents immediately after each interaction finishes.
Enterprise QA Capabilities Built for Scale
Everything you need to automate QA, slash after-call work (ACW), and guide support teams with cognitive intelligence.
100% Call & Chat Coverage
Stop relying on 2% random sampling. Nexaviq automatically ingests and audits every single customer interaction—ensuring zero blind spots.
SOP Scorecard & Rubric Builder
Upload your exact grading rubric or SOP document (PDF or Word doc). The AI learns your specific business rules and compliance guidelines in seconds.
Real-Time Agent Co-Pilot
Equip your agents with a lightweight Chrome Extension that listens live, presents guidance prompts, and ticks off compliance checklists as they speak.
CRM Auto-Logging (Zero ACW)
Eliminate manual after-call wrap-up work. Nexaviq instantly drafts call summaries and disposition codes and pushes them directly to Salesforce or Zendesk.
Pulse AI Chat Analyst
Conversational cognitive analyst allowing leadership to query QA data, CSAT drivers, agent performance trends, and AHT metrics in natural language.
Fatal Error & Compliance Alerts
Instantly detect critical compliance breaches—like missing mandatory disclaimers or PCI violations. Managers are alerted the moment an error occurs.
Empathy, Tone & Sentiment Scoring
Go beyond text transcripts. Acoustic & lexical AI detects customer frustration, agent warmth, and professionalism to ensure high emotional intelligence.
Telephony & CCaaS Connectors
Secure SIPREC and media stream connectors to easily link Twilio, Amazon Connect, Genesys Cloud, Talkdesk, Five9, and custom telephony streams.
Up and Running in 3 Simple Steps
Deploy AI-powered QA across your contact center without complex engineering overhead.
Upload Your SOP
Upload your exact grading rubric or SOP document in PDF or Word format. The AI learns your specific brand rules and compliance guidelines in seconds.
Connect Call Audio
Connect your call recording buckets (AWS S3, Google Cloud) or stream live audio automatically via SIPREC / Media Stream APIs.
Get Instant AI Reports
Receive instant audit scorecards with detailed rubric breakdowns, fatal error flags, and personalized coaching notes for every agent on the floor.
Native Platform Connectivity
Works Seamlessly With Your Telephony & CRM Stack
Ready to Automate 100% of Your Quality Assurance?
Schedule an interactive live demonstration with our AI operations engineers and see how Nexaviq grades your calls against your actual SOPs.